Privacy Policy

PRIVACY AND COOKIES NOTICE

 

1.             We Care About Your Privacy

Terumo Medical Corporation (hereinafter “Terumo”, “us”, “we”, or “our”) is committed to protecting your privacy and personal data and to respecting your rights.  This Privacy Policy (the “Policy”) explains the types of Personal Data we may collect and how we use, share, store, and secure your Personal Data, as defined below, in accordance with applicable laws.

We have designed this Policy specifically for you, our customers, vendors, healthcare professionals, patients, website visitors, job applicants, and other contact persons.

For the purpose of this Policy, Personal Data or Data means the information that identifies you or allows you to be identified either on its own or in combination with other information, such as your first and last name, gender, date of birth, home address, phone number, email address, or other contact details, preferred language, identification numbers and vehicle license plate details.

2.             We Collect Your Data in Different Ways

We may collect Data that you have voluntarily provided to us (for example by applying or registering for an event, visiting our booth at a conference, participating in trade fairs, webinars, seminars, training events, by submitting your resume or business card, or responding to a survey or participating in a website feature) or that was provided to us by the company or organization you work for.

It may be possible that we receive or indirectly collect Data about you, for example, from our business partners, from data brokers, or from public sources such as social networks or public websites.

We may also collect Data when you visit our website or use on-line applications through the use of commonly used tracking technologies such as cookies. Such Data includes the pages you visited, the date, time and duration of your visit, your web browser, your IP address, the type of operating system you are using and the domain name of your internet service provider. See more on our use of Cookies below.

3.         We Process Different Categories of Data

We may collect and use the following categories of Personal Data, depending on your relationship with Terumo:

Category of Data	Examples
Contact information and identification data	such as your name, address, e-mail address, telephone or mobile phone number, your signature, gender, birth date, your account details (e.g., log-in to portal or website)
Official identification numbers	your VAT Tax number, your passport number (when we help you obtain a permit), your national ID number, your license plate number (when you visit our premises), social security number, professional registration number
Financial data	such as your bank account number and bank details, payment terms and credit limits (for suppliers)
Professional data	such as your language skills, professional knowledge or expertise, certifications, references and other information you could find on a resume, your job title and the company you work for, any mandates you may hold, your professional location and travel data (for business contacts we know are flying in to attend an event), your professional remuneration, evaluation and performance reports (e.g. for our consultants), your memberships or network contacts (e.g. when we meet you at an event or get in touch with you through someone within your network)
Electronic localization data	such as your whereabouts on the premises (based on badge data)
Preferences, interests, lifestyle or behavior	such as the products or activities you are interested in, the events you attend, the news or information you have requested or, your purchasing history (e.g. also through cookies, logs, expenses, etc.)
Health and clinical data	such as medical certificates of a contactor, clinical data, medical history, testing results, medical images and other relevant data included in the hospital patient file
Image data	such as photographs, pictures, and surveillance images

In addition to the Data categories listed above, we may use other types of Data relating to you that you may have voluntarily provided to us, that were provided to us in the context of our business relations or that we have deducted or generated from Data that were already in our possession.

4.         We Use Your Data for Specific Purposes

We may use your Personal Data for one or more the following purposes:

· To contact you for specific requests or inquiries (for example to obtain consultancy services, to respond to your queries);

· To manage the performance of our (contractual) engagements and our business relationship;

· To communicate with you (via regular mail, email, telephone, or other means) about our products and/or services;

· To identify your interest as an existing or potential customer in particular products for marketing and product promotion (prospecting and profiling), to provide you with better support and to better respond to your inquiries and needs and of those of our patients;

· To invite you to provide feedback or participate in customer surveys, market research and surveys to develop or improve our products and/or services;

· To use this information for our overall customer relationship management (CRM);   

· To protect our legal rights (including disputes and litigation) and ensure security and protection of our organization, our customers, patients and the public in general;

· To comply with laws, regulations and industry standards (such as transparency reporting), to detect fraud and to ensure compliance;

· To manage product failures and recalls;

· To perform pre- and post-market research, including clinical trials (with patients); or

· To consider and handle your recruitment (for example when you apply for a job through our website) or contactor relationship.

The legal basis for using and processing your Data are, as the case may be, your consent for the use for specific purposes such as direct marketing to prospects, the performance of contracts, services and business transactions, compliance with our legal obligations, protection of your vital interests or our legitimate business interests such as proper handling of our activities, developing and improving our products, informing and communicating with our customers, vendors and partners, protecting our organization, our activities, partners, patients and the general public.

5.         Minimizing and Securing Your Personal Data

At all times we aim to minimize the Personal Data we process, to make sure we only use your Data when and in so far as we need it. Where possible, we also pseudonymize or key-code your Data so that you cannot be directly identified. For example, the hospitals and clinical centers involved in our clinical studies link your clinical data to a patient number before sharing the data with us and we only process such key-coded data.

6.         Sharing Your Personal Data

Within Terumo we restrict access to your data to employees and any person acting under our authority on a need-to-know basis, who respect our confidentiality rules and comply with our instructions.

We may share your Data to selected third parties outside Terumo who provide services to us or on our behalf, such as advertising and marketing services, IT services, hosting services, data analytics services, event management services and other professional services.

We may also share your Data with authorized distributors, business partners or other suppliers, who are involved in providing our products and services to you, to communicate with you or to respond to your queries.

We may also need to transfer your Data to other recipients if we believe in good faith that this is necessary or useful, for example hospitals, healthcare professionals, or ethical committees in the context of pre- and post-market research and clinical trials; attorneys, insurance companies, auditors, public prosecutors, enforcement authorities and courts to safeguard the rights and interests of our organization, our people, our customers and our partners, or the public in general.

We may also share your Data with other Terumo companies in order to optimize the use of information or to improve the quality of our products and effectiveness of our activities.

When we share your Personal Data with third parties or other Terumo entities who process Data on our behalf as processors we will ensure those parties provide sufficient guarantees on the lawfulness, transparency and security of your Personal Data in line with applicable data protection law.

7.         We Keep Your Data for a Limited Period of Time

We will only use your Personal Data for as long as it is necessary for the purposes listed above.

8.         We Respect Your Rights

We have implemented reasonable, risk-based technical and organizational measures to ensure that your Data is protected from loss or disclosure, unauthorized use, modification or destruction.

Under the privacy laws you have certain rights in relation to the Personal Data we hold about you, such as the rights of information about and access to your Personal Data, rights to rectify or complete your Personal Data, rights to object to or restrict or cease certain processing, rights to delete your personal data and the rights to be forgotten.

You can request the exercise of your rights by contacting us using the contact details below.

In order to guarantee the security of your Data and to avoid any misuse, before responding to your request, we will ask you to provide us with an acceptable proof of your identity and will verify the legitimacy of your request and whether all the conditions have been satisfied.

9.         Cookies

Our website uses cookies. Cookies are small text files that may be stored on your computer (or other device allowing internet access) when you visit a website. You can find out more about cookies for example by visiting https://allaboutcookies.org/.

We may use cookies for analytical purposes (to recognize, measure and track users of the website in anonymous form, to compile anonymous statistics regarding our visitors and to analyze site usage, to determine what features of the website they access, to verify the origin and duration of access), for usage purposes (to personalize your access to our website, e.g. when you make a choice about your usage of the website), to record your consents/refusals on the website (e.g. consent/refusal to the use of cookies), for technical purposes needed by the internal workings of our servers (e.g. to distribute requests among multiple servers, authenticate users, keep track of information about a user's session), or for functional purposes (e.g. store information that is needed by our applications to process and operate).

Our website uses the following cookies:

Functional Cookies

Name	Origin	Function	Expiry
_gat_UA-nnnnnnn-nn	google-analytics.com	Used by Google Analytics to throttle request rate.	Session

Statistics Cookies

Name	Origin	Function	Expiry
_ga_L4BSHKEKEL	googletagmanager.com	Registers a unique ID that is used to generate statistical data on  how the visitor uses the site.	13 months
_gid	google-analytics.com	Stores and counts pageviews.	1 day
s_cc	Adobe Analytics	Determines whether cookies are enabled in the web browser.	Session
s_fid	Adobe Analytics	Used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie.	2 years
s_sq	Adobe Analytics	Stores information about the previous link clicked within the site.	Session
_ga	googletagmanager.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the site.	2 years

Marketing Cookies

Name	Origin	Function	Expiry
s_vi	Adobe Analytics	Stores and counts pageviews.	2 years

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You also have the ability to remove from your browser cookies set by the website. Please refer to your browser instructions to learn more about how to adjust or modify your browser settings.

10.        Links to Other Websites

The website may contain hyperlinks to third party websites, on which we do not have any control. This Policy does not apply to those other websites.  We are not responsible for the use of your personal information by third party websites accessible via this website. We encourage you to read carefully the privacy policy and cookies policy of these third-party websites before any use.

11.        No Information from Children

This website is intended and designed to be utilized by adults and is not directed toward children under the age of 13. Children under the age of 13 are authorized to use the website only with the express consent of a parent or guardian. In accordance with the Children’s Online Privacy Protection Act, Terumo does not knowingly collect any information via this website from visitors under the age of 13. To use our website, we must obtain the consent of your parent or legal guardian if (i) you are under the age of majority and (ii) such consent is a requirement in the jurisdiction of your residence. If we learn we have collected or received personal information from a child where parental confirmation was required, we will delete that information. If you believe we might have any information from or about a child where we should have obtained parental consent, please contact us at privacy@terumomedical.com and we will work with you to get this information deleted from our records.

12.        Cross-Border Transfers of Data

Personal Data collected on the website may in some cases be transferred, stored, and/or processed in your country of residence or any other country in which Terumo or its affiliates, subsidiaries, subcontractors or agents maintain facilities. As a result, you understand that your personal information will be subject to the laws of other jurisdictions and may be available, without notice to you, to foreign government authorities under lawful orders and laws applicable in such jurisdictions. By using this website, you consent to any transfer of information outside of your country of business or residence. Regardless of where your personal information is transferred, stored, and/or processed, we will take steps to protect your information in accordance with all applicable laws and this Policy.

13.        Accuracy And Updates of Information

Terumo wants to ensure that the information it utilizes is accurate and current. To review and update your information, please contact us at privacy@terumomedical.com.

14.        Security

Terumo takes security seriously and uses reasonable and appropriate data protection measures to reduce the risk of misuse, alteration, accidental destruction or loss, and unauthorized disclosure or access to our systems and data. We follow industry standards and best practices to protect your Personal Data during transmission and after it is received. However, no methodology is 100% secure and absolute security cannot be guaranteed.

15.        Changes

Terumo may occasionally update this Policy, without notice to you. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of this website constitutes your agreement to this Policy, as it may be amended from time-to-time by Terumo.  If the changes we make are material, we may also post a notice regarding the changes on our website.  Subsequent changes in this Policy will not apply to information that was collected before such change was made.  This Policy was last updated in January 2023.

16.        Contact Us

If you have any questions, concerns, or comments about this Policy, please don’t hesitate to contact us at privacy@terumomedical.com.